We are happy to help you.
If you have a claim, we are happy to help you at our office, over the phone or chat. You can also download a claim form here. It is even easier to report a claim through our KBC assist app.
Documents
What to do in a traffic accident?
A traffic accident can happen to anyone. You have the best guarantee for a quick and correct settlement if you complete the European Collision Form (EAF) correctly.
If you wish, you can always call on our expertise and we will be on site.
If no collision form has been filled in, but a PV has been drawn up by the police, please provide us:
If you wish, you can always call on our expertise and we will be on site.
If no collision form has been filled in, but a PV has been drawn up by the police, please provide us:
- the number of the report
- a copy of your statement to the police
- all supporting documents that prove your damage
Filling in the European collision form (ECF)
Thanks to the specific questions on the European collision form, insurers can quickly determine who is responsible for what.
Part 1: the front, which must be completed by both parties at the time of the accident.
Part 2: the back, which you must complete before you hand in the form to your insurer.
In the first part there are two separate sections (A and B, one for each driver), a central column where you put crosses accordantly and finally a box in which a sketch can be made of the accident.
Part 1: the front, which must be completed by both parties at the time of the accident.
Part 2: the back, which you must complete before you hand in the form to your insurer.
In the first part there are two separate sections (A and B, one for each driver), a central column where you put crosses accordantly and finally a box in which a sketch can be made of the accident.
What to do in case of fire insurance claim declaration?
A claim for your fire insurance can have various causes, such as fire, flood, storm ...
In the event of a claim for your fire insurance, inform us as soon as possible so that we can also come to the scene if necessary.
First of all provide us with the following information:
In the event of a claim for your fire insurance, inform us as soon as possible so that we can also come to the scene if necessary.
First of all provide us with the following information:
- date of damage
- cause
- correct place (address, which building ...)
- description of the damage
- details of any third party involved
- VAT certificate
What to do in the event of an accident with third parties?
In the event of a claim with 'third parties' in which your liability may be involved, it is important to provide us with all useful information.
You can also complete the declaration form yourself as completely as possible and return it to us.
Important! Do not make a statement about liability towards the counterparty yourself. You may think you are wrong, but this is not the case. Always give society the opportunity to assess this. Finally, you also benefit from this.
- What exactly happened?
- Who suffered damage or what was damaged?
- Where did it happen?
- Who do you think is liable and why?
- Are there witnesses?
You can also complete the declaration form yourself as completely as possible and return it to us.
Important! Do not make a statement about liability towards the counterparty yourself. You may think you are wrong, but this is not the case. Always give society the opportunity to assess this. Finally, you also benefit from this.
What to do in the event of a hospitalization?
For a scheduled admission it is best to call our office, or you can also call the green number of the hospitalization service 0800 90 068, on weekdays from 8 am to 5 pm.
Have the following information ready:
Have the following information ready:
- name of the person in your family who will be admitted
- the number of the AssurCard (if you have one)
- the recording date
- the hospital where the admission will be
- the reason for the recording
- room choice that is made
- the account number on which the pre-treatment and post-treatment costs may be reimbursed
